RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.
  • It must be unworn, unused, and unwashed.
  • All original tags must be attached.
  • It must be in its original packaging.
  • You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our Customer Support team at info@primelayers.com.

  • If your return is accepted, we will send you instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.
  • Please do not send your purchase back to the manufacturer unless instructed.

Return Shipping & Labels

Please note that customers are fully responsible for obtaining a return shipping label and paying for the shipping costs.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Questions?
Contact us at info@primelayers.com